FAQ
Does the rate includes all fees and taxes?
Room rates on your invoice will include all housing and service taxes. NOTE: The rates indicated on the web site are starting from, depending on room category and are without taxes.
Are breakfasts, WIFI, Business center access, parking, included in the room rate?
Please note that information on inclusions will be mentioned in the description of hotels. The rate displayed is based on room and breakfast, most accommodations in CALI offer breakfast. All other fees are at the participant’s expense. Note that most hotels offer free basic WIFI. Please note that some villas or habitations, there is a kitchen, so meals are not included.
What are the arrival and departure times?
Most hotel policies are arrival at 4 pm and departure for 11 am. We have discussed various options with the hotels and if rooms are available for earlier arrival, then it will be possible. Storing bags on arrival or departure is possible at hotels.
Is there a shuttle service from the Airport or with the convention center?
The local organizing committee will follow up with this information closer to the event date.
Do you have smoking rooms in hotels?
All public spaces including hotels are non-smoking in Cali. Designated outdoor areas are available
Are house pets accepted?
All service animals are accepted in hotels. Certain hotels are pet friendly. Some extra fees may apply.
How can I let the hotel know I will be arriving later or sooner than arrival time?
Your delegation manager will be able to adjust your arrival times in a secure portal up to 72h in advance. Our housing bureau will transmit this information to the hotel directly.
Can I request a late departure?
Absolutely, this can be done directly with the hotel during your stay. The hotel will see if it is possible to do so. Some fees may apply and are not included in the regular rate fee.
Will we be able to change participant’s information?
Yes. Your delegation manager will be able to adjust and make changes up to 72h in prior to arrival with any name change or add information.